Cancellation policy
Cancellation Policy
Order Cancellations
We understand that sometimes plans change — however, many of our products are custom-built to order, so cancellation requests are handled carefully to ensure fairness to both parties.
Standard Items
If your order contains in-stock items only, you may request a cancellation before the order has been dispatched.
If approved, a full refund will be issued to your original payment method.
Once the order has been packed or shipped, it can no longer be cancelled.
Custom, Made-to-Order, and Pre-Order Items
All custom, forged, or pre-ordered products (including forged wheels, billet components, and CNC-made parts) are non-refundable once production has commenced.
These items are built specifically to your chosen specifications (size, finish, offset, fitment, etc.), so cancellation after confirmation incurs significant manufacturing and material costs.
If a cancellation is accepted before production begins, a 50% restocking fee will apply to cover materials, supplier costs, and administration.
Change of Mind
Please choose carefully — cancellations due to change of mind, incorrect fitment choice, or delayed production time are not eligible for a refund once production has started.
We encourage all customers to confirm specifications before placing their order.
ZipPay / ZipMoney Orders
Orders placed via ZipPay or ZipMoney are subject to the same cancellation and refund terms as all other payment methods.
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Cancellation requests must be submitted in writing before production begins.
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Once a custom order has entered production, the ZipPay/ZipMoney transaction cannot be reversed or refunded.
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Any approved refunds will be processed back through Zip.
Lead Times
Some products — especially custom or forged items — may take up to 16 weeks (approximately 4 months) for production.
By completing your purchase, you acknowledge and agree to this timeframe.
Contact Us
To request a cancellation, please contact us via:
📧 info@ultimate-auto.com.au
Include your full name, order number, and reason for cancellation.
We’ll respond within 1–3 business days.