Shipping policy

🇦🇺 Shipping Policy (Australia-Wide)

Order Processing & Production Times

Many of our products are custom-made or built to order, which means they may require additional time before dispatch.

  • In-stock items: Usually ship within 2–5 business days after payment is confirmed.

  • Custom or forged orders: May take up to 10 weeks or longer for production and delivery, depending on design complexity and manufacturer queue.
    We’ll always provide updates along the way and notify you when your order is ready to ship.

Shipping Methods

All orders are shipped via trusted Australian freight partners such as TNT, StarTrack, Toll, or Australia Post.
Each shipment includes tracking and insurance for your peace of mind. Tracking details will be emailed once your order has been dispatched.

Delivery Times (After Dispatch)

  • Metro areas: 1–5 business days

  • Regional areas: 3–10 business days
    Delivery times may vary depending on carrier schedules, weather, or public holidays.

Shipping Costs

Shipping costs are calculated at checkout based on your location, order size, and weight.
Local pickup is also available by arrangement — please contact us to confirm availability.

Pre-Order & Custom-Order Terms

All custom, forged, or pre-ordered wheels and accessories are made specifically to your specifications.
By placing your order, you agree to the extended production timeframe.
A 50% restocking fee applies for cancellations once production has begun.

Lost or Damaged Goods

If your order arrives damaged or does not arrive within the expected timeframe, please contact us immediately.
We will lodge a claim with the courier and assist in resolving the issue as quickly as possible.

ZipPay, ZipMoney, and Other Payment Services

Orders paid via ZipPay or ZipMoney are treated the same as standard payments.
Please note:

  • ZipPay orders are not exempt from lead times for custom items.

  • Production and delivery times begin after payment is confirmed through Zip.

  • By using ZipPay/ZipMoney, you acknowledge and agree to our standard production and delivery timeframes.

  • No refunds will be issued for “change of mind” or cancellation once a custom order has entered production.

Contact

If you have any questions about your order status or delivery timeline, please reach out via:
📧 info@ultimate-auto.com.au
🌐 www.ultimate-auto.com.au